Privacy Policy

PRIVACY POLICY
Updated August 10, 2025

Sky Protein LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how Sky Protein LLC collects, uses, and discloses your personal information.

This Privacy Policy applies to our website and related subdomains (collectively, the “Service”), as well as to our Sky Protein LLC application. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information in accordance with this Privacy Policy and our Terms and Conditions.

Definitions and Key Terms
To make this Privacy Policy as clear as possible, we have included clear definitions of key terms:

• Cookie – a small amount of data generated by a website and stored in your browser. It is used to identify your browser, perform analytics, and remember user information (such as language preferences or login details).
• Company – “Company,” “we,” “us,” or “our” refers to Sky Protein LLC (Address: Ukraine, Lviv region, Chervonohrad district, Sokal city, 105 Yavornytskoho Street), which is responsible for processing your information under this Privacy Policy.
• Country – the location where Sky Protein LLC or its owners/founders are registered—in this case, Ukraine.
• Client – a company, organization, or individual who registers to use the Sky Protein LLC Service to manage interactions with their consumers or service users.
• Device – any internet-connected device (such as a smartphone, tablet, or computer) that can be used to visit Sky Protein LLC and access its services.
• IP Address – every device connected to the internet has an IP address, which is usually assigned based on geographic location. It can often be used to determine the location from which a device connects to the internet.
• Personnel – individuals employed by Sky Protein LLC or under contract to provide services on behalf of one of the parties.
• Personal Information – any information that directly or indirectly, or in combination with other data (including an identification number), allows for the identification of a natural person.
• Service – the services provided by Sky Protein LLC as described on this platform and in accordance with applicable terms of use.

Third-Party Services
Advertisers, contest sponsors, promotional or marketing partners, and other third parties whose content or services may be of interest to you.

Website
Websites of Sky Protein LLC available at the following addresses:

• https://www.skyprotein.vet/
• https://www.skyprotein.vet/pl/
• https://www.skyprotein.vet/en/

You - An in dividual or organization registered with Sky Protein to use the Service.

What Information Do We Collect?

We collect information when you:

• visit our website,
• fill out a form.

We may collect the following information:

• user’s first and last name,
• phone numbers,
• email addresses,
• mailing addresses.

When Does Sky Protein LLC Use End User Information Collected from Third Parties?
Sky Protein LLC collects end user data necessary to provide its services to clients. End users may voluntarily provide us with information they share on social media. If you provide such information, we may collect publicly available data from those platforms. You can control the amount of information made public by adjusting your privacy settings on those platforms.

When Does Sky Protein LLC Use Customer Information Collected from Third Parties?
We receive certain information from third parties when you contact us. For example, if you provide your email address to express interest in becoming a Sky Protein LLC customer, we may receive information from a third party that provides automated fraud detection services to Sky Protein LLC. We may also sometimes collect publicly available information from social media. You can control which information about you is publicly available by adjusting your privacy settings on the relevant platforms.

Do We Share Collected Information with Third Parties?
We may share collected information—both personal and non-personal—with third parties such as advertisers, contest sponsors, promotional and marketing partners, and other organizations that provide our content or whose products and services may be of interest to you. We may also share this information with our current and future affiliates and business partners. In the event of a merger, asset sale, or other business reorganization, we may transfer your personal and non-personal information to our successors.
We may engage trusted external service providers to perform certain functions and provide services for us, including: hosting and maintaining our website and servers, storing and managing databases, managing email communications, conducting marketing activities, processing credit card payments, providing customer service, and fulfilling orders for products and services you may purchase through the website. We may share your personal information (and possibly non-personal information) with these parties so they can provide relevant services to us and to you.

Sharing Log File Data
We may share portions of data from our log files, including IP addresses, with third parties for analytical purposes — such as web analytics partners, application developers, and advertising networks. If an IP address is shared, it may be used to determine your general location and other technical information, such as: connection speed, whether access was made from a public network, or the type of device used to access the site. These parties may aggregate information about our advertisements and the content you view on the site, and provide us and advertisers with audits, research, and reports.

Disclosure to Public Authorities
We may also disclose your personal and non-personal information to government agencies, law enforcement, or private individuals if we believe it is necessary or appropriate to respond to inquiries, legal processes (including subpoenas), to protect our rights, interests, or the rights of third parties, public safety, or individuals, to prevent or stop any illegal, unethical, or legally actionable activity, and to comply with applicable court orders, laws, rules, or regulations.

Where and When Do We Collect Information About Clients and End Users?
Sky Protein LLC collects personal information that you voluntarily provide to us. We may also receive personal data about you from third parties as described above.

How Do We Use the Collected Information?
Any information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us better respond to your individual needs)
• To improve our website (we continually strive to improve our services based on the information and feedback we receive from you)
• To improve customer service (your information allows us to more effectively respond to your requests and needs)
• To administer contests, promotions, surveys, or other site features
• To send periodic emails

How Do We Use Your Email Address?
By providing your email address on this page, you agree to receive emails from us. You can unsubscribe from our mailing lists at any time by clicking the unsubscribe link or another opt-out method provided in the email. We only send emails to people who have authorized us to contact them — either directly or through a third party. We do not send unsolicited promotional emails, as we dislike spam just as much as you do.
By providing us with your email address, you also agree to its use for targeted advertising purposes on websites such as Facebook, where we display personalized ads to people who have agreed to receive communications from us.
Email addresses provided exclusively via the order checkout page are used only to send information and updates related to your order. However, if you have provided us with the same address in another way, we may use it for any purposes described in this Policy.
Note: If you ever wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Data?
We retain your data only for as long as necessary to provide you with the services and fulfill the purposes described in this policy. The same applies to any parties with whom we share your information and who perform services on our behalf. When your information is no longer needed and there is no legal or regulatory requirement to retain it, we will delete it from our systems or anonymize it so that you can no longer be identified.

How Do We Protect Your Data?
We implement various security measures to keep your personal information secure when you place an order, enter, submit, or access your data.
We offer the use of a secure server. All sensitive/financial information is transmitted using Secure Socket Layer (SSL) technology and encrypted in the database of our payment gateway provider. This information is only accessible to authorized individuals with special access rights, who are required to keep it confidential.
After a transaction is completed, your personal information (credit card numbers, social security numbers, financial data, etc.) is not stored in our system.
However, we cannot guarantee the absolute security of any information transmitted to Sky Protein LLC, nor can we guarantee that data on the Service will not be disclosed, altered, or destroyed as a result of a breach of our physical, technical, or managerial safeguards.

Can My Information Be Transferred to Other Countries?
Sky Protein LLC is registered in Ukraine. Information collected through our website as a result of direct interaction with you or when using our support services may be periodically transferred to our offices, employees, or third parties located worldwide, and may be viewed and stored anywhere in the world, including in countries that may not have general laws regulating the use and transfer of such data.
To the extent permitted by applicable law, by engaging in any of the above activities, you voluntarily consent to the international transfer and storage of such information.

Is Information Collected Through the Service Protected?
We take steps to protect your information. We have implemented physical, electronic, and managerial procedures to safeguard you, prevent unauthorized access, maintain data security, and ensure proper use of your information.
However, no person or security system, including encryption systems, is 100% reliable. People may make mistakes, commit crimes, or fail to follow policies. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes mandatory requirements on the protection of your personal data, you agree that our compliance with such requirements will be assessed according to standards of intentional misuse.

Can I Update or Correct My Information?
Your rights to update or correct information collected by Sky Protein LLC depend on your relationship with the company. Employees may update or correct their information in accordance with the company’s internal employment policies.
Clients have the right to request restrictions on certain uses and disclosures of personal data, as described below. You may contact us to:

• update or correct your personal information,
• change your communication preferences or other information you receive from us,
• delete personal information stored in your account by closing it.

Updates, Corrections, Changes, and Deletions
Such updates, corrections, changes, or deletions will not affect other information that we already hold or have shared with third parties in accordance with this Privacy Policy prior to the changes being made.
To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting access to your profile or making changes.
You are responsible for maintaining the confidentiality of your password and account credentials.
Please note that from a technical standpoint, it is not possible to completely remove every copy of the information you have provided from our system. Due to the need for data backups to prevent accidental loss, some copies may remain in a form that is difficult or impossible to locate or remove. However, upon receiving your request, all personal information stored in actively used databases will be updated, corrected, changed, or deleted — to the extent technically feasible.

Personnel
If you are an employee or a job applicant at Sky Protein LLC, we collect data that you voluntarily provide to us. We use this information for personnel management purposes, including providing employee benefits and evaluating applicants.
You may contact us to:

• update or correct your information,
• change your communication preferences,
• obtain a copy of the data we hold about you.

These changes will not affect other information that we already hold or have shared with third parties in accordance with this Privacy Policy prior to the changes being made.

Sale of Company
We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all assets of Sky Protein LLC or any of our affiliates (as defined below), or the portion of Sky Protein LLC related to the Service. This also applies in the case of cessation of operations, bankruptcy, reorganization, or similar processes, provided that the third party agrees to adhere to the provisions of this Privacy Policy.

Affiliates
We may disclose information (including personal data) about you to our affiliates. For the purposes of this Privacy Policy, an “affiliate” is any person or entity that directly or indirectly controls, is controlled by, or is under common control with Sky Protein LLC, regardless of the form of ownership.
All information provided to affiliates will be processed in accordance with this Privacy Policy.

Governing Law
This Privacy Policy is governed by the laws of Ukraine, excluding conflict of laws provisions. You agree to the exclusive jurisdiction of the courts of Ukraine in connection with any claims or disputes arising out of this Privacy Policy, except for individuals who may have rights to bring claims under the Privacy Shield program or the Swiss–U.S. legal agreement.
The laws of Ukraine, excluding conflict of law principles, will govern this Agreement and your use of our website. Your use of the site may also be subject to other local, state, national, or international laws.

Cookies
Sky Protein LLC uses “cookies” to identify which sections of the site you have visited. A cookie is a small piece of data stored in your browser on your computer or mobile device. We use cookies to enhance the performance and functionality of the site, but they are not essential for its use. Without them, some features (e.g., videos) may not be available, or you may need to log in every time since we cannot remember your authentication.
Most browsers allow you to disable cookies; however, this may cause certain site features to function improperly or not at all. We never store personal information in cookies.

Blocking and Disabling Cookies and Similar Technologies
Regardless of your location, you can configure your browser to block cookies and similar technologies. However, this may impact the operation of key site features and limit access to certain services, and may also result in the loss of saved settings (e.g., logins or site preferences).
Disabling cookies or certain categories of cookies does not automatically delete them — you must do this manually in your browser settings. See your browser’s “Help” section for details.

Remarketing Services
We use remarketing services. In digital marketing, remarketing (or retargeting) is the practice of showing online ads to people who have already visited your website, allowing your brand to “follow” users across the Internet and display ads on the sites and platforms they use most often.

Payment Data
For any banking or payment details you provide, we guarantee that this information will be stored as securely as possible.

Children’s Privacy
We may collect information from children under the age of 13 only for the purpose of improving our services. If you are a parent or guardian and you know that your child has provided us with personal data without your consent, please contact us. If we learn that we have collected such information without verified parental consent, we will take steps to delete it from our servers.

Changes to Our Privacy Policy
We may modify our services and policies, and therefore we may update this Privacy Policy from time to time to accurately reflect those changes. Unless required by law, we will notify you (e.g., through our Service) before any changes take effect so you can review them. Continued use of the Service after an update means you accept the new terms. If you do not agree to the updated terms, you may delete your account.

Third-Party Services
We may display, integrate, or provide access to third-party content (including data, information, applications, other products, or services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that Sky Protein LLC is not responsible for Third-Party Services, including their accuracy, completeness, timeliness, copyright compliance, legality, decency, quality, or any other aspect. Sky Protein LLC is not liable to you or any other person or entity for the use of such Third-Party Services.
Third-Party Services and links are provided solely for your convenience. Accessing and using such services is entirely at your own risk and subject to the terms of use of the respective third-party service.

Facebook Pixel
Facebook Pixel is an analytics tool that allows you to measure the effectiveness of your advertising by analyzing the actions users take on your site or app. You can use Pixel to ensure your ads are shown to the right audience.
Facebook Pixel may collect information from your device when you use the Service. This information is stored in accordance with Facebook’s Privacy Policy.

Tracking Technologies — Google Maps API
Google Maps API is a powerful tool that allows you to create custom maps, search functions, location tracking, display of current location data, route planning, or a combination of these features.
Google Maps API may collect information about you and your device for security purposes. All data collected is stored in accordance with Google’s Privacy Policy.

Cookies
We use cookies to improve the performance and functionality of our platform. They are not essential for use; however, without them, certain features (e.g., videos) may be unavailable, or you may need to log in manually each time as we will not be able to “remember” your previous login.

General Data Protection Regulation (GDPR) Information
We may collect and use your information if you are located in the European Economic Area (EEA). In this section, we explain how and why your data is collected and what measures we take to protect it from misuse.

What is GDPR?
The General Data Protection Regulation (GDPR) is a pan-European regulation on data protection and privacy that sets out how companies must safeguard the data of EU citizens and enhances user control over their personal information.
GDPR applies not only to companies based in the EU but also to any business operating globally. Our clients’ data is important regardless of their location; therefore, we have implemented control mechanisms that meet GDPR requirements as a standard practice worldwide.